Frequently Asked Questions

Ordering from Europe: returns and exchanges

I'm ordering from another EU country — how do returns and exchanges work?

German and therefore EU consumer law applies: a 14-day statutory right of withdrawal, plus a voluntary 30-day return window for non-personalised items. Exchanges run as a return plus a new order. Register returns by email first; refunds within 10 business days. Engraved items are excluded from withdrawal.

Schachatelier is a Berlin-based company. We ship to the EU, Switzerland, the United Kingdom, the USA and Canada.